Frequently Asked Questions
You may need to train your dog to use their new pet door. There are many helpful videos online that provide a number of options you can deploy like using treats, securing the flap to be open until your pet gets comfortable going-in and out.
Yes.
Our doors are suitable for most sliding doors (minimum clearance required 7mm inside, 13mm outside). If you require smaller clearances, please contact us as we can make adjustments during the manufacturing process.
Our glass fitting doors are made for mounting into single, or double glazed toughened glass panels. See section on ‘Can I install into single, or double glazed toughened glass?’ for further information.
Yes, we have preferred installers throughout Australia. Please request installation at checkout, we will contact you and advise if we have an installer in your area, and provide you with an estimated quote, and if you are happy we can proceed with organising this process for you.
Depending on the installation, we may request photos to understand what work is needed to be undertaken.
Order on-line either by credit card, PayPal, or EFT into our bank account, or call and provide your credit card number over the phone (Visa and
Mastercard).
If paying via PayPal the following credit cards are accepted: Visa / MasterCard
Dogs and cats come in all shapes and sizes, we recommend the following method for determining the right flap for your cat or dog.
- Measure the height of your pet from the tallest point of your pet’s back to the ground in millimetres. The top of the flap should be at least 20 to 30mm higher than the tallest point of the body, usually the top of the shoulder, or bottom of the neck.
- Measure the width of your pet from the widest part, usually from shoulder to shoulder, in millimetres.
- Measure from the Underbelly of the pet to the ground.
- These three measurements should help you determine what flap size your pet will be comfortable using. All our door dimensions and sizes are located on our website
- Once you have decided on the right flap size, take the flap measurements – draw them on cardboard, cutout the flap and size it up against your pet (see if your pet will go through it)
You also need to keep in mind how high off the ground the pet door will be installed. This should be as low as possible for your pet to comfortably step through.
Placing your cardboard cutout against the installation area (glass pane, wall, or door) you will be able to gauge how high off the ground you plan to install your pet door; ensuring that your pet’s tallest point won’t be touching the top of the flap, and your pet’s underbelly passes through the flap without touching it.
