Product Supply

All products supplied are priced in Australian Dollars (AUD), and include GST, postage and handling within Australia only. All other countries are subject to quotation. Goods are sent by Parcel Post Plus or Registered Mail, with tracking capability. All care is taken to deliver product in perfect condition, but THE PET DOOR COMPANY cannot be held responsible for lost or damaged product. We will endeavour to assist where loss or damage has occurred.

Payment

Payment is required either by credit card or money order / cheque. Once authorised / cleared, goods will be dispatched within 48 hours, unless out of stock. If a delay of more than an additional 7 days should occur, the customer will be contacted to seek alternative product, or cancel the order, if preferred.

Returns

Only product returned to us in mint condition (including undamaged packaging) within 3 weeks of original dispatch will be refunded. The following amounts will be deducted from refunded amounts to cover packaging, handling and postage costs (if the actual delivery fee incurred is higher than the amounts below, the refund fee may be higher):

  • Orders below $100.00 ($22.00 refund fee)
  • Orders $100.00 to $199.00 ($27.50 refund fee)
  • Orders $200.00 to $299.00 ($33.00 refund fee)
  • Orders $300.00 to $499.00 ($38.50 refund fee)
  • Orders $500.00 and above ($44.00 refund fee)

Council Regulations / Insurance

No Pet Doors of any size, are to be installed in any door, panel or window leading to an unfenced swimming pool / spa. In addition, any local council regulations relating to Pet Door installation will need to be complied with. It is also advisable to contact your home / contents insurer to advise that a Pet Door is to be installed.

Limitation of Liability

THE PET DOOR COMPANY cannot be held liable for any loss, damage, injury, expenses or any other costs associated with the installation, use or removal of the Pet Doors and/or accessories purchased, including, but not limited to personal injuries sustained by any persons or pets on your property.

Disclaimer

The information provided by THE PET DOOR COMPANY regarding our pet door products and services is for general informational purposes only. While we strive for accuracy, errors and omissions may occur. THE PET DOOR COMPANY does not guarantee the completeness, reliability, or suitability of the information or products.

Our pet doors are intended for specific use cases, and installation must be carried out in compliance with local regulations and manufacturer guidelines. We strongly recommend consulting a professional installer for optimal results.

Under no circumstances shall THE PET DOOR COMPANY be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use, misuse, or inability to use our products. This includes, but is not limited to, property damage, injury to pets or individuals, or incompatibility with existing structures.

By purchasing or using our products, you agree to assume all responsibility for their installation and usage.

For any queries, concerns, or additional guidance, please contact us directly.